About the role
As a Junior Technical Support Associate, you will be the first point of contact for customers seeking technical assistance. You will troubleshoot hardware and software issues, provide solutions, and guide users through step-by-step processes. This role is ideal for fresh graduates or entry-level candidates passionate about technology and customer service. Our client provides a supportive environment that encourages learning and growth in the tech field.
Your daily tasks will include responding to customer queries through various channels, documenting issues and resolutions, and working closely with senior team members to improve service quality. You will gain hands-on experience and develop your skills in a fast-paced and dynamic workplace.
What you'll do
- Assist customers with technical issues
- Document problems and solutions
- Provide timely responses to customer queries
- Collaborate with senior staff for escalations
What you'll need
- Bachelor's degree in any field
- Basic understanding of IT systems
- Strong verbal and written communication skills
Skills
Good to have
Benefits
- Training programs
- Health insurance
- Flexible working hours
Interested in this role?
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