Customer Support Executive

Interveiw · recruiting for a confidential client

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Listing updated

Pay
₹25,000–40,000 a month
Location
Gwalior, Madhya Pradesh
Work mode
Hybrid
Job type
Full time
Experience
1–3 yrs
Category
Administrative

In hand: about ₹22,400–36,000 a month after PF and income tax (estimate). How it's worked out

Our client is looking for a Customer Support Executive to provide top-notch service to clients. Ideal for individuals with some experience in customer service roles.

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About the role

In this role as a Customer Support Executive, you will be the first point of contact for customers and responsible for addressing their inquiries and resolving issues efficiently. You'll handle customer communications through various channels, ensuring a high level of satisfaction. This position suits individuals who excel in communication and are passionate about helping others.

Being part of a dynamic team, you will contribute to improving customer experience and building long-term relationships. The hybrid work model offers flexibility with a mix of onsite and remote work, making it an attractive opportunity for those looking for balance in their work life.

What you'll do

  • Respond to customer inquiries via phone, email, or chat.
  • Resolve customer issues and escalate as necessary.
  • Document customer interactions and feedback.
  • Collaborate with team members to enhance service delivery.

What you'll need

  • Bachelor's degree or equivalent experience.
  • 1-3 years of experience in customer service.
  • Excellent verbal and written communication skills.

Skills

Strong communication and interpersonal skills. Problem-solving abilities. Proficiency in using customer service software.

Good to have

Experience in CRM systems. Knowledge of sales or marketing principles.

Benefits

  • Competitive salary with performance bonuses.
  • Flexible working hours and hybrid model.
  • Opportunities for professional development.

Interested in this role?

It takes about two minutes. Free to apply — Interveiw never asks candidates for money.

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Questions about this job

What are the key responsibilities of the Customer Support Executive?
You will handle customer inquiries, resolve issues, and ensure customer satisfaction.
What qualifications do I need for this role?
A background in customer service or administrative roles is preferred, along with good communication skills.
Is experience mandatory for this position?
At least 1 year of experience in a customer service role is required.
What is the working arrangement?
This is a hybrid role, allowing you to work both onsite and remotely.
How can I apply for this position?
Click "Apply Now" on this page to apply through Interveiw. Interveiw is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Support Executive

₹25,000–40,000 a month

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