Role & responsibilities

• Oversee daily operations of the food department, ensuring product availability, freshness, and adherence to quality standards.
  
• Manage inventory, stock rotation (FIFO), shrinkage control, and timely replenishment to meet sales targets.
  
• Lead, train, and supervise department staff to deliver excellent customer service and maintain operational efficiency.
  
• Ensure compliance with food safety, hygiene, and company SOPs at all times.
  
• Analyze sales performance, plan promotions, and coordinate with merchandising teams to maximize revenue.
  
• Handle customer queries and complaints effectively while maintaining high service standards.