Company Overview

Reliance Retail is India's largest and most profitable retailer, recognized for its extensive omni-channel presence and customer-first approach. With over 15,000 stores in 7,000+ cities, we offer high-quality products and deliver superior shopping experiences through robust technology and a skilled workforce.

Job Overview

The Store Manager position at Reliance Retail in Kottayam is a full-time, mid-level opportunity ideal for experienced professionals. The role demands 4 to 6 years of relevant work experience in a dynamic retail environment. The Store Manager will be responsible for overseeing store operations, ensuring excellent customer service, and achieving sales targets.

Qualifications and Skills

• Sales Management (Mandatory skill): Proven expertise in driving sales performance, meeting targets, and optimizing promotional strategies within a retail environment.
• Retail Operations: Strong knowledge of day-to-day store operations, inventory management, and adherence to company standards for smooth functioning.
• Customer Service: Demonstrated ability to deliver exceptional customer experiences, handle escalations, and implement customer-centric policies.
• Team Leadership: Experience in hiring, training, motivating, and leading store staff to achieve collective performance goals and maintain operational discipline.
• Cash Handling: Skills in managing cash registers, reconciling daily transactions, and ensuring financial accuracy and compliance with company procedures.
• Loss Prevention: Knowledge of theft prevention practices, stock audit procedures, and compliance with security norms to minimize shrinkage and losses.
• Analytical Thinking: Ability to analyze sales data, identify growth opportunities, and make data-driven decisions for business improvement.
• Communication Skills: Excellent verbal and written communication abilities to effectively coordinate with associates, vendors, and customers, ensuring clarity and professionalism in all interactions.

Roles and Responsibilities

• Oversee daily operations of the retail store, ensuring adherence to company guidelines and achievement of business targets.
• Drive sales by leading store promotions, monitoring key performance indicators, and fostering a high-performance sales culture.
• Supervise, train, and mentor team members to ensure excellent customer service and operational consistency.
• Manage inventory control processes, receive stock deliveries, and facilitate stock replenishment as per business needs.
• Ensure strict cash handling procedures, reconcile cash registers, and prepare daily and periodic financial reports accurately.
• Implement and monitor loss prevention measures, conduct regular stock audits, and maintain compliance with all safety standards.
• Resolve customer issues promptly and professionally, ensuring satisfaction and contributing to customer loyalty.
• Collaborate with senior management to execute company strategies, analyze store performance, and recommend initiatives for continual improvement.